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Human Factors and Crew Resource Management in Flight Operations

Human Factors3 daysIntermediate

Explores how people actually perform on the flight deck and in operations: workload, decisions, communication, automation and stress. The course is highly interactive, built around accident and line operations cases, and links individual skills to the operator's SMS.

Who it is for

Pilots, cabin crew, flight dispatchers, operations control staff and training captains

Learning outcomes

  • Explain the human performance and limitations most relevant to flight operations
  • Apply threat and error management in normal and abnormal operations
  • Use effective communication, leadership and teamwork techniques
  • Recognise and manage automation, startle and surprise effects
  • Link CRM behaviours to operator safety data and reporting

Course outline

  • Human performance and limitations
  • Threat and error management
  • Communication and teamwork
  • Decision-making and situational awareness
  • Automation, startle and surprise
  • Case studies and line scenarios

Topics follow public standards: ICAO Doc 9683; EU Regulation 965/2012 (ORO.FC.115/215, CRM training); threat and error management principles.

Frequently asked questions

How long is the course?

The course runs 3 days.

Who is the course for?

Pilots, cabin crew, flight dispatchers, operations control staff and training captains

What delivery modes are available and what does it cost?

Classroom in Tbilisi €800, online classroom (live virtual) €720, self-paced online €150; prices per participant, excluding VAT. Group and in-company prices on request.

Where does the course take place?

Classroom sessions are held at Ana Politkovskaya Street N14, Tbilisi, Georgia. The course is also available online or in-company in Georgia or abroad.

Will I receive a certificate?

On successful completion you receive a Certificate of Completion from the Aviation Training Center of Safety Academia, listing the course title, topics, training hours, dates and instructor. Our instructors are certified aviation professionals, holding GCAA teacher licences, ATPL licences and IATA certificates. All training is designed, delivered and reviewed under our internal quality management system, which follows ISO 9001 principles. Our courses support the training requirements organisations meet under ICAO, EASA and national rules. As with all such regulatory training, each organisation accepts training through its own quality or training system, and on request we provide the syllabus and instructor's CV for your Quality or Safety Manager to review.

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